Privacy
Privacy Policy
How Tongwei Solar Australia handles contact, support, warranty, and website enquiry information.
Last updated: 14 May 2026
Information we collect
When you contact Tongwei Solar Australia through this website, we may collect the details needed to respond to your enquiry, including your name, company, ABN, email address, phone number, enquiry type, message, and any files you choose to upload for support or warranty review.
How we use information
We use enquiry information to qualify installer enquiries, provide technical support, respond to warranty questions, route requests to the right team member, and maintain a clear record of the support we provide.
Form submissions and email delivery
Website forms are processed through the site form system and delivered by the website email configuration. Uploaded files are handled only for the purpose of reviewing and responding to the related support request.
Cookies and analytics
This website may use standard technical cookies required for WordPress administration, form security, and reliable site operation. If analytics or marketing tracking is added later, it should be reviewed and disclosed here before it is used publicly.
Sharing information
We do not sell personal information. Enquiry details may be shared with Tongwei Solar Australia team members, technical support providers, warranty personnel, or website service providers when that access is required to respond to your request or operate the site.
Access and corrections
You can ask to access, correct, or remove personal information submitted through this website by contacting Tongwei Solar Australia through the contact page.