Warranty
Warranty
Coverage
Product Warranty vs Performance Guarantee
TW Solar modules are backed by a comprehensive warranty covering both product defects and long-term performance.
- Product Warranty: covers manufacturing defects and materials
- Performance Guarantee: guaranteed minimum output over the warranty period
- Backed by Tongwei, one of the world's largest silicon and solar cell producers
For Owners
Plain-English warranty pathway and support contacts for your TW Solar installation.
Installer Pathway
For Installers
Quick access to warranty documentation, product identification support, and a clear process for handling claims on behalf of your customers.
How to Make a Claim
Follow our step-by-step process to lodge a warranty claim. Have your module serial number, install date, and a description of the issue ready.
Step 1
Identify Module
Locate the module serial number, install date, and original purchase records.
Step 2
Contact Support
Reach out to TW Solar Australia with your module details and a description of the issue.
Step 3
Resolution
We assess, verify, and process the claim through clear escalation channels.